One system. Less admin.
Happier customers.
Evatic is a cloud-based service management system that helps your team work smarter. Whether you manage contracts, send out engineers, handle customer calls or track your stock — Evatic brings everything into one place so nothing gets lost and nothing is forgotten.
Everything your team needs, in one place.
Built for every part of the job.
One platform that covers the complete service journey.
Job Planning & scheduling
Easily plan and assign jobs to the right engineer, at the right time. You can drag and drop tasks on a visual planner, making it simple to organise your team’s day.
Field, Workshop & Helpdesk
Whether your team works in the field, in a workshop or on a helpdesk, Evatic keeps all service work in one place.
Planned Maintenance
Never miss a scheduled service visit again. Evatic automatically creates and reminds your team of upcoming maintenance jobs.
Evatic AI Smart Support
This is where things get really clever. Evatic’s AI reads your technical documents, manuals and service guides and turns them into an intelligent assistant.
Built for the industries that keep things running.
From managed print to medical equipment — Evatic adapts to how your industry works, not the other way around.
Evatic has been built for the print and MPS industry for over 30 years. If you manage printers, copiers or multifunction devices for your customers, Evatic takes the complexity out of billing, toner management and device monitoring.
How Evatic helps:
- Meter readings are collected automatically from your devices
- Toner is sent out at exactly the right time, based on actual usage
- Invoices for clicks, pages or copies are generated automatically and accurately
- Order supplies directly through Evatic with EDI connections to leading distributors including OneTrail and COP (Germany)
Whatever industry you are in, if you have engineers or technicians visiting customers, Evatic gives you the tools to manage every part of that process — from the first customer call to the final invoice.
How Evatic helps:
- Manage the full service journey in one system:
- Give managers and engineers a map view of all open and planned jobs
- Keep the office and the field in sync
- Improve first-time fix rates and meet your response time commitments
IT service companies and workplace technology providers look after a lot of equipment for a lot of customers — and every customer expects fast, reliable support. Evatic helps you stay on top of it all without drowning in admin.
How Evatic helps:
- Keep a full record of every device you manage.
- Schedule engineer visits based on urgency and location.
- Solve problems remotely using live camera support
- Connect Evatic to your existing accounting, CRM or IT management tools through our open API
When it comes to medical equipment, there is no room for error. Every service visit must be documented, every deadline must be met and every action must be traceable. Evatic gives medical equipment service companies the structure and reliability they need.
How Evatic helps:
- Every service action is recorded with a time and date stamp
- Maintenance visits are scheduled automatically
- Access to sensitive data is controlled by role
- Remote support via camera means engineers can assist
For coffee machine and vending operators, a machine that is not working is money being lost. Evatic helps you respond faster, waste less and keep your machines — and your customers — running smoothly.
How Evatic helps:
- Diagnose problems remotely using live camera support before deciding whether to send an engineer
- Bill customers automatically based on actual cup counts or usage
- Consumable deliveries are triggered automatically when levels get low
- See all open jobs on a map to get a clear overview of where your engineers are needed
Commercial kitchens cannot afford downtime. When an oven stops working or a dishwasher breaks during a busy service, every minute matters. Evatic helps service companies in the food service industry respond faster, document their work thoroughly and meet the hygiene and safety standards their customers expect.
How Evatic helps:
- Build maintenance checklists that cover hygiene checks, safety inspections and manufacturer requirements
- Send the completed checklist to the customer as soon as the job is done
- Use remote camera support to assess faults before travelling to site
- Manage service contracts flexibly
Dental practices expect quick, professional service with minimal disruption. Evatic helps dental equipment service companies deliver exactly that — reliably and efficiently.
How Evatic helps:
- Get the right engineer to the right place quickly, based on location and skill
- Make sure engineers have the parts they need in their van before they arrive — reducing return visits
- Send automatic reminders for upcoming service appointments so nothing is missed
- Keep billing simple with straightforward service contracts and automatic invoicing
If your business services heavy machinery, specialist tools or industrial systems, you know that keeping equipment running is critical for your customers. Evatic helps you plan ahead, respond quickly and keep a clear record of everything.
How Evatic helps:
- Plan and schedule regular maintenance visits
- Manage spare parts across multiple warehouses or locations
- Every service visit is documented and available instantly
- Engineers can access full machine histories and work offline
Real results from real businesses.
One platform that covers the complete service journey.
We handle more work with the same number of staff. Evatic made that possible.
IBS Burosysteme
The automatic toner dispatch alone saves our team hours every week — and customers never run out.
Friedrich Karl Schroeder GmbH
Our engineers arrive prepared every time. The full machine history in their pocket makes all the difference.
Nerliens Meszansky
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