Transform Your Workflow with Smart Features
Take charge of your field operations with Evatic’s comprehensive solution. Efficiently manage schedules, dispatch technicians, and provide them with the tools and information they need to complete jobs safely and compliantly.
Optimise Service Operations and Minimise Admin Time
Tailored to Your Needs
Our team customises Evatic’s digital workflows to match your service management processes, ensuring the platform is perfectly aligned with your business goals.
Quick and Easy Deployment
Evatic is designed for hassle-free setup. Our experts guide you through every step, ensuring a smooth transition and rapid adoption.
Stay Ahead with Updates
Benefit from ongoing updates that keep your software in line with the latest industry standards, so your business stays competitive.
Features
From tools that enforce best practices for service completion to improving operational efficiency, scheduling, and customer service, Evatic offers everything you need to manage your business— all in one place.
AI Powered Support
Our AI-powered Knowledge Base transforms your technical documents into an intelligent troubleshooting assistant. Simply describe the issue, and the AI instantly pinpoints solutions, providing step-by-step instructions and direct links to the relevant information. Eliminate manual searches and enable your technicians to diagnose and fix problems faster than ever before.
New Planner
Designed to enhance task management, the latest planner allocates multiple tasks simultaneously and leverages drag-and-drop functionality so that users can experience significant time savings. By reducing the number of clicks required to complete tasks, this feature streamlines the workflow and boosts efficiency.
Remote-First Field Service Workflow
Leveraging live video technology, customers can resolve issues remotely. Through the remote-first field service workflow, engineers can view the faulty machine on camera live, direct users through a real-time pointer, and share information with other engineers in real-time. Experience improved first-time fix rates, cost reductions, enhanced operational efficiency, and increased customer satisfaction.
Maps
The Map function in Evatic offers real-time GPS tracking, seamless integration with job allocation, route optimization, an intuitive drag-and-drop interface for quick job allocation, empowering engineers and service managers to improve visibility and productivity and reduce costs.
Management Console
Integrated service modules make it secure and straightforward to schedule tasks, manage support calls and meet customer SLAs. Evatic’s call control functionality is highly flexible and the software offers a suite of bespoke reports and dashboards to reduce paperwork.
Contract Administration
For accurate and timely contract billing, set the frequencies (advance or arrears) to suit you and your customers. Whether on a fixed-term or open-ended basis, you can configure Evatic to automate price uplifts to maximise ROI and keep on top of billing increases.
Stock Control
Improve time-to-value performance and maintain equipment up-time by expediting your stocktaking process. Evatic provides insights that you can use to keep your customers updated on expected job outcomes, enabling you to set customer expectations by closely monitoring the availability of parts.
Predictive MIF Maintenance
Take a proactive approach to maintenance for Machines in the Field (MIF) with our software integrations. It monitors data such as toner levels, number of prints, running hours, parts status and lifespan. This information helps prevent equipment failure and improve up-time for customers.
Comprehensive Meter Billing
Benefit from comprehensive and cost-effective meter billing functionality with a combination of manual and digital methods. Accessible anywhere with a Wi-Fi connection, MPS providers and office equipment dealers can generate accurate invoices for transparent billing.
Smart Toner Management
Our automated software ensures that toner is dispatched (and correctly invoiced) at the optimum time to meet your customers’ needs, whilst reducing wastage and costs by combining shipments to one location where feasible.
Key Integrations
Evatic can be integrated with various additional platforms and used to manage new or existing services. It also integrates with multiple Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) systems to deliver a seamless flow of information across your business.
Access to our Comprehensive API
A well documented, powerful but easy to integrate API gives you the ability to integrate your accounting systems and Data Collection Agent (DCA), marketing and Customer Relationship Management (CRM) platforms with Evatic.
Cloud-Based Solutions
Experience seamless collaboration, real-time updates, and simplified IT management. Reduce costs, increase efficiency, and gain flexibility with Evatic’s cloud-based solution. Focus on your core business while enjoying the advantages of a robust and reliable cloud platform. Embrace the future of field service management with Evatic’s cloud-based offering.
Mobile Working
Evatic’s mobile app allows field-based staff to complete and update jobs, capture signatures and photos, and access a machine’s complete service history. Improve efficiency, first time fix-rates and on-the-go problem solving increasing productivity and customer satisfaction
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